Moparscape abber
I have also had a poor experience with Citadel although not as draw out as raiannon. I was thinking of renting a Don't Starve Together Server but I wanted to try them out and they had a Killing Floor 2 server on the cheap. I got it up and running but I ran into extreme lag with all the players on the server experiencing this. Players would skip around the map. So I opened a ticket to cancel and get a refund since it had only been 2 days. I was told there would not be a refund and that this was in their Terms Of Service. I was a bit surprised as a lot of Game servers I have researched offer a free trial period so as to make you feel you can trust them.Citadel has not figured out yet that good customer service leads to happy customers which leads to more money. My experience with Citadel has been great thus far. I've been renting a DST server with Citadel since April 2015. I have not had any significant lag issues. I'm running an 8 person server with about 60 server side mods. I pay a premium to have my server hosted in in NYC where I live. My ping to the server is ~40ms and for most others it's around 100ms.citadelservers There have definately been a few hickups with the service, but Citadel's support team has been quick/helpful in responding to my quesitons/issues. I've opened about 12 support cases since I got started and they all have been resolved to my satisfaction. The most serious service hickup for me has been when my server was 'load balanced' to a data center outside NYC (even though I was paying to have it local), the support team quickly moved it back but the move hosed my world. Citadel has several user tools for backing up your world but no easy way to restore a world from those backups. I keep local copies of my config files (setting.ini, mods_setup.lua, modoverrides.lua, worldgenoverride.lua, etc.). Overall I would say I'm pleased with my service from Citadel. The server admin user interface and support staff are pretty solid and the performance has been good for me. I've recently moved my Ventrillo server to Citadel as well to consolidate my gaming server/services. I have recommend Citadel to friends who were interested in hosting dedicated DST worlds.